How can i order from ?

We offer 2 convenient ways for our customers to order from us – online or by phone. Please click “Unable To Place Order?” for complete ordering instructions.

Do i need to provide prescription?

We are an international pharmacy & not bound by your country or local laws. Therefore, we do not require a prescription. We guarantee the delivery of the medications purchased. If not delivered, you can claim your money back by calling our toll free or direct line and submitting a claim.

How long does it take to receive medication?

If order is placed for aus-aus medications, the order will be delivered within 1 Business days. In most instances it is 2 business days.

How Long does it take to process your order?

It takes 24 business hours to process the order after the transaction has been successfully completed.

Do i need any documents before i can order through your company?

There are some instances under which we require additional forms, documentation or information before we can process an order.

Such as authorization letter along with an ID if your order is for larger quantity. Without the documents mentioned above, we will not be able to arrange the processing of your order.

What type of documents is required?

For orders over $1,000, we may request documents, including, but not limited to: government issued photo ID. Rest assured that the protection of your personal information is a top priority. For information related to our security measures and how we use your documents, please visit our Privacy Policy.

How can i send you these documents?

You may send your documents to us by direct upload from your online account with us, by email.

Ia it only Australian drugs that are supplied or do the drugs come from other countries?

Not all products you order will be shipped from Autstralia or US. We affiliate with several pharmacies and fulfilment centers that ship products to our customers, including those in the India, US, UK, France, Mauritius, Turkey, Canada and more.

If my drugs are shipped from another country will it be Australian drugs?

No, our affiliate facilities in other countries will ship drugs that they have procured from either their own jurisdiction or other countries, including: the US, UK, Turkey, India, Germany, other European countries, and more. Rest assured that we only affiliate with authorized pharmacies and fulfilment centers that procure products through reputable sources.

Can a country from which a drug is shipped be different from the country that the drug is manufactured?

Yes, in many cases, it can be. For example, not all drugs sold in retail US and Australia pharmacies are made in the USA or Australia. Many generics that American and Canadian retail pharmacies sell may be sourced from India, Israel, European Union and possibly other countries as well. Even for many brand name drugs, while the manufacturer of the drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside of the USA or Europe.

Do you serve customers worldwide?

We serve customers in numerous countries. The shipping fee and delivery times quoted on our website pertain to orders being shipped to the United States so these may vary for deliveries to other countries. If you reside outside the United States, please contact us by telephone or email for special instructions on order placement, payment options and delivery times.

How much will be charged for shipping?

The shipping charge varies dependent on the quantity and the country you are ordering your product from. Additionally, from time to time, we have specials on certain items for which shipping is free!

How long does it take before my order is actually shipped?

After your order is placed and we have received complete order information, it will take approximately 2 business days to process your order and once processed, your order will be shipped.

How do i track my order?

You will receive an email when each item in your order is shipped and the email will state that one or more of the items have been shipped. For all orders in which online tracking is available, you will receive another email with the tracking number as soon as the tracking number has been issued and uploaded to our system. Simply click on the tracking number in the email to track the package online.

Alternatively, you can log in to your account on our website where you will find the tracking number(s) located on the official receipt for your order. Tracking numbers are generally available in your online account five business days after an order has shipped. Simply login to your account, navigate to “Order History” and click on “View Details”. Then click on “Click here to view your Order Details” and the receipt should pop up with the tracking number under the description. Click on the tracking number to see the status of the shipment. Please note that to view the Order Details you will need to turn off your pop-up blockers or allow pop-ups because it is shown as a pop-up.

Online tracking is not available for all orders. If online tracking is not available for your order, it will state under “Tracking No:” that no such online tracking is available.

Do i get a satisfaction guarantee?

Yes, absolutely! If you are not completely satisfied with your order, simply return the unopened product within 14 days and receive a full refund. If the product package has been opened, you can still return it. Return the opened product to us within 14 days and we’ll apply a credit to your account for 50% of the value of the product. Just call us toll-free within 14 days of the receipt of your order and let us know why you are not satisfied. If we cannot make it right, we’ll provide you with the return shipping instructions and tell you how to claim your refund or credit.

How long can i store my drugs?

Most of the medications come with a 3 years long shelf life.

Will i be charged any fee or taxes? will only charge the cost of the products ordered and shipping carrier charges (unless the order qualifies for free shipping).

Will you accept my insurance?

We are unable to process a claim directly with your insurance company.

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